Privacy Policy - Julie Hawk Music

At Julie Hawk Music, accessible at juliehawkmusic.com, we respect and are firmly committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect personal information obtained through our website. We adhere to best practices in data protection and comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Commitment to Privacy and Data Protection

Julie Hawk Music values the trust you place in us when engaging with our website, services, and content. We are dedicated to safeguarding your personal data and ensuring transparency in how we collect and process information. Your privacy matters to us, and we endeavor to protect it through appropriate technical and organizational measures.

2. Scope of this Policy and Data Controller Role

This Privacy Policy applies to all visitors, users, and others who access or use juliehawkmusic.com. Julie Hawk Music acts as the “Data Controller” under GDPR and the “Business” under CCPA with respect to the processing of your personal data. If you have any concerns about how your personal data is handled, you can contact us at [email protected].

3. Categories of Personal Data We Process

We may collect and process the following categories of personal data about you through our website and services:

a) Usage Data: This includes information about how you interact with our website, such as IP address, browser type and version, pages visited, session timestamps, referring URLs, and general interaction logs.

b) Account Data: Information provided when you register for updates, purchase music or merchandise, or engage with website features. This may include your name, email address, mailing address, and phone number.

c) Profile Data: Data relating to user preferences, purchasing behavior, music interests, and user interactions with content or marketing emails.

d) Communication Data: Any information shared with us through correspondence, such as customer support requests, inquiries, and contact form submissions.

e) Technical Data: Data related to devices used to access our services, including device type, operating system, browser settings, language preferences, and system configurations.

f) Transaction Data: Payment-related information (excluding full card/banking details, which are processed securely by third-party payment providers), order history, shipping details, and transaction records.

g) Preference Data: Includes marketing consents, notification preferences, and user-indicated interests regarding music genres, merchandise, or events.

4. Legal Bases for Processing

We rely on the following lawful bases when processing your personal data:

– Performance of a Contract: To provide you with products, services, or updates you have requested.
– Legitimate Interest: To improve our website, manage communications, and analyze engagement while maintaining a respectful balance of interests.
– Consent: For sending marketing emails, using cookies where applicable, and processing optional personal data, we request your explicit consent.
– Legal Obligation: When necessary to comply with applicable laws or regulatory requirements.

5. Your Rights Under Applicable Laws

Subject to your jurisdiction and applicable laws, you may have the following data protection rights:

– Right of Access: Obtain a copy of your personal data held by us.
– Right to Rectification: Request correction of inaccurate or incomplete data.
– Right to Erasure (“Right to be Forgotten”): Request deletion of your data where no longer necessary.
– Right to Restriction: Limit processing of your data under certain circumstances.
– Right to Data Portability: Request your data in a structured, commonly used format, and transmit it to another controller.
– Right to Object: Object to processing based on legitimate interests or direct marketing.
– Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting prior processing.
To exercise any of these rights, please contact us at [email protected].

6. Security Measures

We implement industry-standard security practices to protect your data, including:

– Encryption of sensitive communications and stored information.
– Role-based access control to restrict data access to authorized personnel.
– Regular backups and secure storage of data.
– Staff training and confidentiality commitments concerning data handling.

7. International Transfers

As juliehawkmusic.com may engage third-party processors located outside of the European Economic Area (EEA), we ensure that all data transfers comply with GDPR by using Standard Contractual Clauses or ensuring the country has adequate data protection laws. Where U.S. data is involved, transfers also comply with all relevant provisions under the CCPA and other federal or state guidelines.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

– Usage and Technical Data: Retained for up to 26 months for analytics and optimization.
– Account and Transaction Data: Retained for up to 7 years for contractual and legal compliance.
– Communication and Support Data: Retained for up to 3 years from last interaction.
– Marketing and Preference Data: Retained until consent is withdrawn or inactive for 24 months.

9. Cookie Policy

juliehawkmusic.com uses cookies to enhance user experience and functionality. Cookies fall into the following categories:

– Essential Cookies: Required to enable core site operations and user authentication.
– Functional Cookies: Enable personalization and remember user settings and preferences.
– Analytics Cookies: Help measure website traffic and user interaction via anonymized data collection tools such as Google Analytics.
– Performance Cookies: Monitor website performance and usage trends to enhance responsiveness.

10. Cookie Management & Compliance

On first visit, you will be presented with cookie consent options. You may manage your cookie preferences or withdraw consent at any time through your browser settings or the site’s designated cookie management interface. We ensure cookie usage complies fully with GDPR and adheres to the CCPA’s requirements to honor user opt-out rights.

To opt out of personal data sales under CCPA (where applicable), or limit the use of personal data for analytics and advertising, you can contact us at [email protected].

11. Children’s Privacy

We do not knowingly collect personal data from children under the age of 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take appropriate steps to delete such data from our systems.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our legal obligations or data processing practices. Updates will be posted on juliehawkmusic.com, and where material changes occur, we may notify subscribers and users via email or website notification prompts.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we process your personal data, you are welcome to contact us:

Email: [email protected]

We are committed to full compliance with the GDPR and the CCPA and will respond diligently to protect your privacy rights.